Telephone Etiquette Online Training
Are you afraid of having awkward conversations over the phone? If so, no worries! Our Telephone Etiquette Online Tr...
Total Time
2h5m
Students Enrolled
512
- Module 01: Aspects of Phone Etiquette 10 mins
- Module 01 Final Quiz Exam – Aspects of Phone Etiquette 10 mins
- Module 02: Using Proper Phone Language 10 mins
- Module 02 Final Quiz Exam – Using Proper Phone Language 10 mins
- Module 03: Eliminate Phone Distractions 20 mins
- Module 03 Final Quiz Exam – Eliminate Phone Distractions 10 mins
- Module 04: Inbound Calls 10 mins
- Module 04 Final Quiz Exam – Inbound Calls 10 mins
- Module 05: Outbound Calls 10 mins
- Module 05 Final Quiz Exam – Outbound Calls 10 mins
- Module 06: Handling Rude or Angry Callers 10 mins
- Module 06 Final Quiz Exam – Handling Rude or Angry Callers 10 mins
- Module 07: Handling Interoffice Calls 15 mins
- Module 07 Final Quiz Exam – Handling Interoffice Calls 10 mins
- Module 08: Handling Voicemail Messages 10 mins
- Module 08 Final Quiz Exam – Handling Voicemail Messages 10 mins
- Module 09: Methods of Training Employees 10 mins
- Module 09 Final Quiz Exam – Methods of Training Employees 10 mins
- Module 10: Correcting Poor Telephone Etiquette 10 mins
- Module 10 Final Quiz Exam – Correcting Poor Telephone Etiquette 10 mins
- Module 11: Wrapping Up 10 mins
- Module 11 Final Quiz Exam – Wrapping Up 5 mins
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What Our Client Say?
The course content did not feel rushed. Each module explained the topic in small parts so I could understand one section before moving to the next. That made studying feel much easier.
Emily Carter
The module quizzes helped me check my progress after each lesson. I liked that they showed me what I remembered and what I needed to read again before continuing the course.
Sarah Jenkins
The course broke down each module into clear learning points. I liked that the examples matched the lesson topic, so I could understand the subject better instead of just reading long notes.